Policy
The Palms Restaurant (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, dine with us, or otherwise interact with our business.
1. Information We Collect
We may collect the following types of information:
Information you provide directly:
- Name, email address, and phone number (e.g., when making a reservation, contacting us, or signing up for updates)
- Reservation details, including party size, date, time, and any special requests or dietary requirements
- Payment information (processed by our payment providers; we do not store full card numbers)
- Feedback, reviews, or correspondence you send to us
Information collected automatically when you visit our website:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, referring website, and time spent on the site
- Cookies and similar tracking technologies (see Section 5)
Information from third parties:
- Reservation platforms (e.g., OpenTable, Resy, or similar services) may share booking details with us
- Social media platforms, if you interact with our pages or content
2. How We Use Your Information
We use the information we collect to:
- Manage reservations and provide our services
- Respond to enquiries, feedback, and customer service requests
- Send transactional communications (e.g., booking confirmations)
- Send marketing communications, where you have opted in
- Improve our website, menu, and overall guest experience
- Comply with legal obligations and protect our legitimate business interests
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business (e.g., reservation systems, payment processors, email marketing platforms, website hosting)
- Professional advisors such as accountants and lawyers, where necessary
- Government or law enforcement authorities, where required by law
- Successors in the event of a business sale, merger, or restructuring
All service providers are required to handle your information in accordance with applicable privacy laws.
4. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Reservation records, financial records, and marketing preferences may be kept for different periods depending on legal and operational requirements.
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Keep the site functioning correctly
- Remember your preferences
- Analyse traffic and usage patterns
- Support marketing efforts (where applicable)
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal requirements
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a privacy regulator
To exercise these rights, contact us using the details in Section 9.
For residents of British Columbia, our handling of personal information is subject to the Personal Information Protection Act (PIPA). You may also contact the Office of the Information and Privacy Commissioner for British Columbia.
7. Security
We take reasonable steps to protect personal information against loss, unauthorised access, and misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can remove it.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
The Palms Restaurant 1450 Douglas Street, Victoria, BC V8W 2G1 Email: hello@thepalmsrestaurant.ca Phone: (250) 383-7310
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.